Privacy Notice (KVKK)

1. Data Controller

This notice is prepared by Ebitek Teknoloji A.S. ("the Company") as data controller in accordance with Article 10 of KVKK. Mersis No: [to be added] Address: Bağlıca Mh. Etimesgut Bulvarı No: 83AD, 06790 Etimesgut / Ankara, Türkiye Email: info@miero.com.tr Phone: +90 312 503 73 58

2. Data We Process

Through the contact/demo form on our website, email correspondence, phone calls and customer relationships, we process the following personal data:

• Identity information (first name, last name)
• Contact information (email, phone)
• Business information (pharmacy name, city, country)
• Other information you share in your message
• Technical data about your visit (IP address, browser type, page views — for analytics)

3. Processing Purposes

Your data is processed for the following purposes:

• Fulfilling your demo request and contacting you
• Providing information and quotes about Miero
• Managing customer relationships, sales and post-sales support
• Fulfilling legal obligations
• Measuring and improving site performance (anonymous analytics)

4. Legal Basis

Your data is processed under Article 5 of KVKK based on:

• Your explicit consent (given when submitting the form)
• Necessity for entering into or performing a contract
• Legitimate interest of the data controller

5. Data Transfer

Your data is shared with third parties only in the following cases:

• Legally authorised public bodies — as required by law
• Our service providers (web hosting — Vercel, email — Resend) — only as necessary for operations
• Other cases with your explicit consent

Cross-border data transfer happens only under Article 9 of KVKK, through platforms providing adequate protection (Vercel/EU — Standard Contractual Clauses).

6. Retention Period

Demo request and contact form data is retained for up to 3 years from the conclusion of your request. Data with legal retention requirements is kept for the period stipulated by law. If you become a customer, your data is processed during the contractual relationship and afterwards for the statutory limitation period.

7. Your Rights (KVKK Article 11)

As a data subject, you may exercise the following rights by contacting the Company:

• Learn whether your data is being processed
• Request information about the processing
• Learn the purpose of processing and whether it's used accordingly
• Learn the third parties to whom data has been transferred domestically or abroad
• Request correction of incomplete or incorrect data
• Request deletion/erasure under Article 7 of KVKK
• Object to outcomes resulting from automated analysis
• Claim damages for unlawful processing

8. How to Apply

To exercise your rights:

• Email: info@miero.com.tr
• Mail (in writing): Bağlıca Mh. Etimesgut Bulvarı No: 83AD, 06790 Etimesgut / Ankara, Türkiye
• In person: at the above address with identification

Requests are processed by the Company free of charge within 30 days at most. Depending on the nature of the request, fees set by the Authority may apply.

9. Cookie Policy (Summary)

Our site uses only functional and anonymous analytics cookies. We do not use advertising or third-party tracking cookies. • Functional cookies: language preference etc. — required for site experience • Anonymous analytics: visit counts, page views (does not identify the individual) You can always delete cookies through your browser settings.

10. Changes

This notice may be updated periodically in line with legal changes or updates to our processes. The current version is always published on this page. For any questions, please don't hesitate to contact us.